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National Operations Center
At the heart of our nationwide capability is our National Operations Center (NOC) — the central hub that powers our frontline services, coordinates our teams, and ensures 24/7 oversight of all operational activity across the UK.
Our NOC plays a critical role in managing real-time incidents, monitoring patrols, supporting colleauges on the ground, and liaising with partner agencies. Providing the intelligence and direction our teams need, we can act swiftly and effectively.
CCTV Monitoring
Our National Operations Center provides continuous CCTV monitoring across a range of client sites, ensuring real-time oversight and rapid response to suspicious activity. Our trained operators assess live footage, support incident management, and work closely with local enforcement teams to prevent crime, safeguard property, and maintain public safety around the clock.
Around the Clock Operations
Our National Operations Center operates around the clock, 365 days a year, ensuring there is always a trained team ready to respond—day or night. This continuous coverage allows us to support frontline staff, manage incidents in real time, and maintain full visibility across all active sites. Whether it’s a late-night alarm activation, an early morning patrol check-in, or a midday enforcement query, our operations never pause—because safety doesn’t stop.
Call Handling
Our National Operations Center handles all incoming calls with professionalism and efficiency, triaging each one based on urgency.
All calls are logged, tracked, and dealt with promptly to maintain service continuity and client satisfaction. Every call is recorded and managed in line with our strict protocols to ensure accountability and rapid resolution.
Integrity in Action
Our National Operations Center plays a proactive role in gathering intelligence, identifying patterns, and planning for future incidents. Using data from patrol reports, CCTV footage, incident logs, and feedback, we build a real-time picture of emerging risks across our sites. This intelligence-led approach allows us to deploy resources more effectively and coordinate with local authorities to reduce repeat incidents.